Privacy Policy
Privacy Policy Prosperbuild.com Last updated: 31 July 2026
1. Who we are
This Privacy Policy applies to Technicality Limited (trading as Prosperbuild) and the website prosperbuild.com (“we”, “us”, “our”).
We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
2. What information we collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and payment details (processed securely by our payment provider)
- Property address related to an inspection or report
- Any other information you choose to provide when contacting us or purchasing a report
We also automatically collect limited technical information such as IP address, browser type, and pages visited when you use our website.
3. How we collect information
We collect personal information when you:
- Purchase a report or digital product
- Contact us by phone, email, or through the website
- Create an account or interact with our site
4. Why we collect and use your information
We use your personal information to:
- Process and deliver your order
- Provide customer support and respond to enquiries
- Improve our website and services
- Meet our legal and accounting obligations
- Communicate with you about your purchase or related matters
We only use your information for the purposes for which it was collected, or for related purposes that you would reasonably expect.
5. Who we share your information with
We may share your personal information with:
- Payment processors (such as Stripe) in order to complete your transaction
- Service providers who help us operate the website or deliver digital products
- Professional advisers (accountants, lawyers) where necessary
- Government agencies or regulators if required by law
We do not sell your personal information.
6. How long we keep your information
We keep your personal information only for as long as it is needed for the purposes set out in this policy, or as required by law (for example, tax and accounting records).
7. Security
We take reasonable steps to protect your personal information from loss, unauthorised access, use, or disclosure. Payment information is handled by established third-party providers using secure systems.
8. Your rights
Under the Privacy Act 2020 you have the right to:
- Request access to the personal information we hold about you
- Request correction of that information if it is inaccurate or incomplete
To make a request, contact us using the details below. We will respond as soon as reasonably practicable.
9. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how the site is used. You can usually control cookies through your browser settings.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Technicality Limited (trading as Prosperbuild) Email: office@prosperbuild.com Phone: 021 244 0865